What’s your return policy for ProcessView®?

Because ProcessView is downloaded with a Product Key there are no returns or refunds.  Please make sure you try out the Demo version first and make sure it meets your needs and expectations before purchasing the product.

What Operating Systems does the ProcessView software support?

Currently, the software runs on Windows operating systems only.  Windows 7 or above is required for the software.  We recommend a larger monitor for the best user interface as well if possible.  A minimum of 1024 x 768 resolution works best.  Bigger the better!

Do you have technical support for ProcessView?

Of course! Please fill out our contact form and we will get back to you as soon as we can to answer your questions.  There is a comprehensive help file in the software that will answer many of your questions as well.

How does the ProcessView communicate with the Watlow® F4T Controllers and or Watlow F4  or PM Series Controllers?

There are multiple ways to configure your network.  The software communicates via  RS-485 Serial Port on a Network with mixed Watlow F4T controllers that have a serial Modbus communications option and Watlow F4 Controllers providing maximum flexibility.  The software can also communicate via Modbus/TCP over hardwired Ethernet or it can communicate wirelessly if the Watlow F4T is interfaced with a wireless router and you have wireless capability on your desktop or laptop computer.  The software can communicate on separate networks (Ethernet and RS-485 simultaneously) with both Watlow F4T, Watlow F4 controllers, or PM Series controllers.

What Cloud SQL Database Services are supported by ProcessView?

ProcessView software is compatible with Microsoft Azure® and Amazon AWS RDS® Cloud Database services which make up the majority of the business cloud database services.  All data uploaded to the Cloud can then be retrieved by anyone with secure access from anywhere in the world!  Microsoft Access and SQL Server databases are also supported.

Can I remotely access Profile Status and Data remotely from a PC or SmartPhone?

Yes, ProcessView has a built-in Web Server that allows read-only access to Profile Status and Profile Process Data!  You can access the data from a SmartPhone or from a remote PC in your workplace.

Can I add extra sensors on my Chamber/Oven Network for logging or monitoring Part Temperatures with ProcessView?

Yes, ProcessView supports external RS-485 sensor devices that have multiple sensor inputs such as the Watlow RM Scanner Module that allows you to add up to 16 external sensors for reading Temperature, Pressure, or Humidity in your application.

Does ProcessView support Watlow RUI Gateways for retrofit applications?

Yes, ProcessView supports Watlow RUI gateways for Ethernet TCP and Serial RTU gateways.  This allows ProcessView to communicate with PM or F4T controllers using Watlow’s proprietary STD Bus which comes as a standard option for EZ-Zone PM controllers and F4T’s.  If the PM controls or F4T controls do not have a Modbus Communications option than you can add a Watlow RUI Gateway to interface to the controls on your network.

Can you print a graph of the data logged after running a profile for verification and archiving?

Yes, ProcessView can be configured to print a graph of the data that has been logged while running a Profile.  The graph will be sent to the default Windows printer after the Profile has finished automatically.